Return policy

Last updated 25 September 2026.

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You have 30 days from delivery to return an unopened product for a refund of the product price. Because postage was free, we do not refund a shipping charge — there was not one.

What we cannot take back

Opened shampoo, conditioner, masks, oils, sprays and creams cannot be resold. We accept them back only if they are faulty, leaking, or not what you ordered. A change of mind on an opened bottle is not a return.

Damaged or wrong items

Email support@ladoresalon.com or call +44 07391 228992 with your order number and a photo. We will replace the item or refund you within 5 working days of confirming the fault. You do not need to send a leaking bottle back unless we ask.

How to send a return

Email us first. We will give you a returns note. Post the unopened item to 12 Upper Green E, Mitcham, Greater London, CR4 2PA, United Kingdom. Use a tracked service; we are not responsible for parcels that never arrive. Refunds go back to the original payment method within 5 working days of us checking the return.

Questions: support@ladoresalon.com · +44 07391 228992 · 12 Upper Green E, Mitcham, Greater London, CR4 2PA, United Kingdom